## **Understanding WhatsApp Connection Issues**

Connection issues with WhatsApp can occur for various reasons, ranging from local network problems to device-specific settings or WhatsApp's own API limitations. This guide will help you identify and resolve common connection problems when using **GoWAPI**.

## **Common Connection Problems**

### **1. QR Code Scanning Issues**

If you are having trouble scanning the QR code to link your WhatsApp account, consider the following common triggers:

* **QR Code Not Displaying:** The code may fail to load due to browser caching or temporary network dropouts.

* **QR Code Expires Quickly:** For security reasons, WhatsApp QR codes expire every 10–15 seconds.

* **Camera Focus/Quality:** Your phone camera lens may be smudged, or the screen brightness on your computer may be too low.

* **Scanning Stalls:** The process hangs after scanning but does not redirect to the dashboard.

#### **Solutions:**

1. **Refresh the Code:** Click the "Refresh QR Code" button immediately if the code appears greyed out.

2. **Check Connectivity:** Ensure both your mobile phone and your computer have a stable internet connection.

3. **Clean Your Camera:** Wipe your phone's camera lens and ensure your computer screen brightness is turned up to 100%.

4. **Manage Linked Devices:** WhatsApp limits the number of active linked devices. Open WhatsApp on your phone, go to *Linked Devices*, and log out of unused sessions.

5. **Force Restart:** Force quit the WhatsApp application on your phone and refresh the GoWAPI dashboard page before trying again.

### **2. "Phone Offline" or Disconnection Errors**

Even after a successful scan, your instance may disconnect if the phone loses communication with WhatsApp servers.

* **Battery Saver Mode:** Ensure your phone is not in "Low Power" or "Battery Saver" mode, which restricts background data.

* **Background Data:** Allow WhatsApp to use background data in your phone's settings.

* **Connection Timeout:** If the phone has been turned off or without internet for more than 14 days, the linked device session will expire automatically.

**Still stuck?** If you have tried all the steps above and cannot connect, please contact GoWAPI support with a screenshot of the error you are seeing.