Devices and Sessions
By Gowa Admin_
By Gowa Admin_
Manage your WhatsApp connections
Add and manage Devices
Managing WhatsApp Devices and Sessions GoWAPI allows you to connect multiple WhatsApp accounts simultaneously. Each session represents one connected WhatsApp number. Session Limits Your subscription determines how many sessions you can have. Adding a New Device and Session 1. Go to Devices in the sidebar 2. Click "Add New Device" 3. Enter a name for the device and number 4. Scan the QR code with your WhatsApp mobile app 5. Wait for connection confirmation Note: Each session requires a unique phone number. Managing Sessions Viewing Active Sessions The sessions page shows: - Session name and status - Connection timestamp - Quick action buttons Session Actions For each session you can: - Reconnect: If session gets disconnected - Delete: Remove a session permanently - View Logs: See session activity history Best Practices - Use descriptive names for devices - Regularly check session status - Delete unused sessions Troubleshooting Common issues and solutions: - Connection issues: Ensure phone has internet and WhatsApp is open - QR code not working: Try refreshing the QR code - Session disconnects: Reconnect from the sessions page
Troubleshooting connection issues
Understanding WhatsApp Connection Issues Connection issues with WhatsApp can occur for various reasons, ranging from local network problems to device-specific settings or WhatsApp's own API limitations. This guide will help you identify and resolve common connection problems when using GoWAPI. Common Connection Problems 1. QR Code Scanning Issues If you are having trouble scanning the QR code to link your WhatsApp account, consider the following common triggers: - QR Code Not Displaying: The code may fail to load due to browser caching or temporary network dropouts. - QR Code Expires Quickly: For security reasons, WhatsApp QR codes expire every 10–15 seconds. - Camera Focus/Quality: Your phone camera lens may be smudged, or the screen brightness on your computer may be too low. - Scanning Stalls: The process hangs after scanning but does not redirect to the dashboard. Solutions: 1. Refresh the Code: Click the "Refresh QR Code" button immediately if the code appears greyed out. 2. Check Connectivity: Ensure both your mobile phone and your computer have a stable internet connection. 3. Clean Your Camera: Wipe your phone's camera lens and ensure your computer screen brightness is turned up to 100%. 4. Manage Linked Devices: WhatsApp limits the number of active linked devices. Open WhatsApp on your phone, go to Linked Devices, and log out of unused sessions. 5. Force Restart: Force quit the WhatsApp application on your phone and refresh the GoWAPI dashboard page before trying again. 2. "Phone Offline" or Disconnection Errors Even after a successful scan, your instance may disconnect if the phone loses communication with WhatsApp servers. - Battery Saver Mode: Ensure your phone is not in "Low Power" or "Battery Saver" mode, which restricts background data. - Background Data: Allow WhatsApp to use background data in your phone's settings. - Connection Timeout: If the phone has been turned off or without internet for more than 14 days, the linked device session will expire automatically. Still stuck? If you have tried all the steps above and cannot connect, please contact GoWAPI support with a screenshot of the error you are seeing.
Couldn't Link Device – QR Code Fails
Couldn't Link Device – WhatsApp QR Code Fails If you see an error like "Couldn't link device. Try again later" when connecting your WhatsApp number to GoWAPI, it means the secure linking process couldn't be completed. Note: GoWAPI only supports linking via WhatsApp QR code. Pairing code (OTP) linking is not supported. How to Fix WhatsApp QR Code Linking Issues 1. Update WhatsApp - Open Google Play Store - Search for WhatsApp - Tap Update if available 2. Enable All Permissions - Go to Settings > Apps > WhatsApp > Permissions - Enable Camera, Storage, Phone, Location, and others - Restart WhatsApp and try linking again 3. Clear Cache and Data - Go to Settings > Apps > WhatsApp > Storage - Tap Clear Cache and then Clear Data - Restart WhatsApp and try linking again 4. Restart Your Device - Close WhatsApp - Restart your phone - Reopen WhatsApp and try linking again 5. Check Network & Device - Switch from Wi-Fi to mobile data or vice versa - Try linking with another phone or computer 6. Disable VPN or Proxy - Turn off any VPN or proxy on your phone - Try linking again 7. Check Date and Time Settings - Go to Settings > Date & Time - Set to automatic and ensure correct time zone 8. Reinstall WhatsApp - If the issue persists, uninstall and reinstall WhatsApp Tip: Always scan the QR code directly from your WhatsApp mobile app. Avoid using screenshots or third-party apps to scan. Still Stuck? If none of the above steps work, contact GoWAPI support with details about your device, WhatsApp version, and any error messages you see. Our team can help investigate further.
Managing multiple devices and session
Managing WhatsApp Devices and Session GoWAPI allows you to connect multiple WhatsApp accounts simultaneously. Each session represents one connected WhatsApp number. Session Limits Your subscription determines how many sessions you can have. Adding a New Device 1. Go to Devices in the sidebar 2. Click "Add New Device" 3. Enter a name for the device and number 4. Scan the QR code with your WhatsApp mobile app 5. Wait for connection confirmation Note: Each session requires a unique phone number. Managing Sessions Viewing Active Sessions The sessions page shows: - Session name and status - Connection timestamp - Quick action buttons Session Actions For each session you can: - Reconnect: If session gets disconnected - Delete: Remove a session permanently - View Logs: See session activity history Best Practices - Use descriptive names for sessions - Regularly check session status - Delete unused sessions Troubleshooting Common issues and solutions: - Connection issues: Ensure phone has internet and WhatsApp is open - QR code not working: Try refreshing the QR code - Session disconnects: Reconnect from the session page