Plans and Subscription

Manage your subscription and billing

By Administrador Gowa

• 2 articles

Understanding subscription plans

Overview of GoWAPI subscription plans GoWAPI offers tiered subscription plans to meet different business needs, from trial users to large enterprises. All plans include unlimited messaging and API/webhook access. Available plans ✨ Free Plan Perfect for testing GoWAPI capabilities: - 1 WhatsApp Device/Session - Up to 50 messages in 5 days - Send messages - Send text, images, videos, audios, contacts, locations and documents - File retention for 3 days (WhatsApp media) - API access - Webhook access - No limit period - Limited support via ticket - No credit card required 🚀 Pro Plan For individual users or businesses For growing businesses with multiple numbers Great for expanding teams for better coverage and capacity - 1 WhatsApp Device/Session or buy up to 200 devices - Unlimited messages - Send text, images, videos, audios, contacts, locations and documents - File retention for 30 days (WhatsApp media) - API access - Webhook access - Dedicated support via ticket and WhatsApp 🌐 Server Plan For large organizations with extensive needs: - Up to 200 WhatsApp Devices/Sessions - Exclusive API Server (VPS) - Server maintenance included (updates and security) - Management handled exclusively by our team - Choose a server in Brazil, USA, France, Germany, India or Indonesia - Unlimited messages - Send text, images, videos, audios, contacts, locations and documents - File retention for 30 days (WhatsApp media) - API access - Webhook access - Dedicated support via ticket and WhatsApp Note: For large-scale projects or dedicated servers, contact our team; we can handle any project size*.* Choosing the right plan When selecting a subscription plan, consider the following factors: - Number of WhatsApp accounts: How many different WhatsApp numbers do you need to manage? - Budget: What is your monthly budget for WhatsApp messaging services? - Growth projections: Consider your future needs as your business grows Tip: Not sure which plan is right for you? Start with a free plan and upgrade as needed. You can change your subscription at any time.. Billing cycles and payment options GoWAPI offers flexible billing options to suit your preferences: Payment methods We accept payments through Stripe and Asaas: - Credit/Debit Cards (Visa, Mastercard or accepted by the payment gateway) - For global clients, we use the Stripe Gateway - Global clients: You must provide the VAT or equivalent information for your country - For customers in Brazil, we offer the option of payment via PIX, Boleto or Cards, using the Asaas Gateway - For customers in Brazil, a valid CPF (Brazilian individual taxpayer registration number) or CNPJ (Brazilian company taxpayer registration number) must be provided - Other payment methods supported by Stripe in your region - Please note that some countries are not supported by the payment gateway; in this case, it is not possible to use our services Upgrading or downgrading your plan You can change your subscription plan at any time through your account settings: How to upgrade 1. Log in to your GoWAPI account 2. Go to "Settings" > "Subscription" 3. Click "Upgrade Plan" 4. Select your desired plan, for Pro Plan please specify the total number of devices you want 5. Confirm your payment details 6. Click "Confirm Upgrade" Your plan will be upgraded immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle. How to downgrade 1. Log in to your GoWAPI account 2. To reduce the number of devices on the plan, you must delete the devices before performing the downgrade 3. Go to "Settings" > "Subscription" 4. Click "Downgrade Plan" 5. Select your desired plan, for Pro Plan please specify the total number of devices you want 6. Click "Confirm Downgrade" Your plan will be downgraded at the end of your current billing cycle. No refunds are provided for mid-cycle downgrades. Frequently asked questions Can I change my plan at any time? Yes, you can upgrade your plan at any time, and the change will take effect immediately. Downgrades take effect at the end of your current billing cycle. Is there a contract or commitment? No, our monthly plans have no long-term commitment. You can cancel at any time. Can I get a refund if I cancel my subscription? We do not provide refunds for canceled subscriptions. Your service will continue until the end of your current billing period. Need more help? If you have additional questions about our subscription plans or need help choosing the right one for your needs: - Contact our sales team at support - Schedule a consultation with one of our product specialists - Visit our princing page for the most up-to-date plan information

Last updated on Mar 27, 2026

Managing billing information

Overview Managing your billing information is an essential part of maintaining your GoWAPI subscription. This guide will walk you through how to view, update, and manage your payment methods, billing address, and invoices. Accessing billing settings To access your billing information: 1. Log in to your GoWAPI account 2. Click on your profile icon in the top-right corner 3. Select "Subscription" from the dropdown menu From the subscription page, you can view: - Your current plan details - Payment method information - Billing history and invoices Managing payment methods Updating your payment method All payment methods are managed securely through Paddle: 1. Go to your Subscription page 2. Click "Update Payment Method" 3. You'll be redirected to Paddle's secure payment portal 4. Enter or update your payment details 5. Click "Save" to confirm changes Note: Payment method updates take effect immediately for future charges. Viewing invoices Accessing your billing history Your complete invoice history is available on your Subscription page: 1. Go to your Subscription page 2. Scroll to the "Billing History" section 3. All invoices will be listed with date, amount, and status 4. Click "Download" to get a PDF copy of any invoice Updating billing address Your billing address is used for payment verification and tax purposes. To update it: 1. In the "Billing Address" section, click "Edit" 2. Update your address information 3. Click "Save Changes" Managing invoices Viewing invoice history Your invoice history is displayed in the "Invoices" section of the billing page. For each invoice, you'll see: - Invoice number - Date issued - Amount - Status (Paid, Pending, Failed) Downloading invoices To download an invoice: 1. Find the invoice you want to download in your invoice history 2. Click the "Download" button next to it 3. The invoice will be downloaded as a PDF file Requesting invoice changes If you need to make changes to an invoice (e.g., add a purchase order number or update company information): 1. Contact our billing support team 2. Include your account information and the invoice number 3. Specify the changes you need Our team will process your request and issue an updated invoice if applicable. Billing cycles and automatic payments Understanding your billing cycle Your billing cycle is determined by when you first subscribed to GoWAPI. For example, if you subscribed on the 15th of the month, your billing cycle will renew on the 15th of each subsequent month (for monthly plans) or the 15th of the same month next year (for annual plans). Troubleshooting billing issues Failed payments If a payment fails, you'll receive an email notification. To resolve a failed payment: 1. Check that your payment method is valid and has sufficient funds 2. Verify that your billing address matches your card's registered address 3. Go to the "Invoices" section and find the failed invoice 4. Click "Retry Payment" 5. Select a payment method or add a new one 6. Complete the payment process Disputing charges If you see a charge from GoWAPI that you don't recognize: 1. Check your invoice history to identify the charge 2. If you still don't recognize the charge, contact our billing support 3. Include your account information and the transaction details Our team will investigate the charge and provide assistance. Frequently asked questions When will I be charged for my subscription? You'll be charged at the beginning of each billing cycle, this is every month on the same date you initially subscribed. How do I update the email address where I receive invoices? Your invoice emails are sent to your account's primary email address. To change this, update your email address in your account settings under the "Profile" section. Can I get a refund if I cancel my subscription early? We generally don't provide refunds for canceled subscriptions. Your service will continue until the end of your current billing period. For special circumstances, please contact our billing support team. Need more help? If you have questions about your billing: - For payment issues, contact Stripe or Asaas support directly through your invoice - For subscription questions, email sales@gowapi.dev

Last updated on Mar 27, 2026